{"id":7328,"date":"2022-12-05T09:30:34","date_gmt":"2022-12-05T08:30:34","guid":{"rendered":"https:\/\/www.contovista.com\/interview-mit-karsten-kaiser\/"},"modified":"2023-02-01T09:25:53","modified_gmt":"2023-02-01T08:25:53","slug":"interview-mit-karsten-kaiser","status":"publish","type":"post","link":"https:\/\/www.contovista.com\/en\/news\/latest-news\/interview-with-karsten-kaiser\/","title":{"rendered":"Interview with Karsten Kaiser"},"content":{"rendered":"<section height=\"710\" class=\"hero hero--diagonal hero--blue logo-color logo-color-white no-lazy\">\n  <div class=\"container container--standard\">\n    <div class=\"hero__wrapper flex row jscb\">\n\n            <div class=\"hero__info  hero__info--small hero__info--for-standard-image\">\n\n        <!-- Article data  -->\n        \n                    <a \n            href=\"https:\/\/www.contovista.com\/en\/news\/latest-news\/\" \n            class=\"hero__go-back-link\">\n            back to the overview          <\/a>\n          <div class=\"article__data article__data--postpage flex row aic\">\n            <span>05.12.2022<\/span>\n\n                        <span>9 min read<\/span> \n          <\/div>\n                <!-- Article data  -->\n\n        <!-- Titles  -->\n                              <h1 class=\"white\">Interview with Contovista&#8217;s new Head of Unit: Karsten Kaiser<\/h1>\n                   \n\n                <!-- Titles  -->\n\n        <!-- Description  -->\n                        <!-- Description  -->\n\n        <!-- Button  -->\n         \n        <!-- Button  -->\n\n        <!-- Clients slider  -->\n                <!-- Clients slider  -->\n\n\n      <\/div>\n\n      <!-- Image \/ Lottie  -->\n              <div class=\"hero__image hero__image--standard\"> \n          <img decoding=\"async\" \n            class=\"no-lazy\"\n            src=\"https:\/\/www.contovista.com\/wp-content\/uploads\/2022\/12\/Welcome-Karsten-e1670336610697.png\" \n            alt=\"Welcome Kartsne KAiser @Contovista\"\n            caption=\"\"\n            description=\"\"\n            fetchpriority=\"high\">\n        <\/div> \n            <!-- Image \/ Lottie  -->\n\n    <\/div>\n  <\/div>\n<\/section> \n\n\n \n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n\r\n<div class=\"breadcrumbs\">\r\n  <div class=\"container\">\r\n    <div class=\"breadcrumbs__wrapper flex row aic\">\r\n      <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>    <\/div> \r\n  <\/div>\r\n<\/div>\r\n\r\n\n\n\r\n<section class=\"title-copy section logo-color logo-color-dark\"  >\r\n  <div class=\"container\">\r\n    <div class=\"title-copy__wrapper\">\r\n          <h2>Three Questions for Karsten: New Unit Head at Contovista<\/h2>\r\n          <div class=\"textbox\">\r\n        <p><strong>Karsten Kaiser is the new Unit Head at Contovista, Switzerland\u2019s leading FinTech in data-driven banking. He takes over Olivier Brin&#8217;s position, who guided Contovista with a steady hand for six years, including through our transition period in 2022 (thank you for that, dear Olivier!).<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Karsten has extensive knowledge and experience in the banking industry as well as in the global and Swiss FinTech markets.\u00a0<\/span><span style=\"font-weight: 400;\">Karsten has a Master\u2019s Degree in Business Administration and Information Science from the University of Mannheim. During his professional career, he has held various positions as consultant, manager, and senior executive at Accenture, Vontobel, UBS and Credit-Suisse, both in Zurich and across the globe. In 2018, he assumed overall responsibility for Pega Systems as Global Account Manager for consulting and sales covering the entire product range relating to AI-driven 1:1 customer interactions and intelligent automation for banks in Switzerland and worldwide.<\/span><\/p>      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n<section class=\"image section logo-color logo-color-dark\" >\r\n  <div class=\"container\">\r\n    <div class=\"image__wrapper\">\r\n\r\n  \r\n      <img decoding=\"async\" \r\n        src=\"https:\/\/www.contovista.com\/wp-content\/uploads\/2022\/12\/Welcome-Karsten_Olivier.png\" \r\n        alt=\"\"\r\n        caption=\"\"\r\n        description=\"\">\r\n\r\n              <p class=\"text14 dark-sky-80\">(f.l.t.r. Olivier Brin, Karsten Kaiser)<\/p>\r\n      \r\n      \r\n    <\/div>\r\n  <\/div>\r\n<\/section>  \n\n\r\n<section class=\"title-copy section logo-color logo-color-dark\"  >\r\n  <div class=\"container\">\r\n    <div class=\"title-copy__wrapper\">\r\n          <h2>Karsten, you\u2019ve been the new head of Contovista since 1st December 2022. Why Contovista? And in terms of your vision and mission, what are your plans for the new role?<\/h2>\r\n          <div class=\"textbox\">\r\n        <p><strong>Why Contovista and what is our mission?<\/strong> Well, with our integrated concept <em><strong>\u201cunderstand. coach. enable\u201d<\/strong><\/em>, what Contovista stands for is crystal clear. Having developed a state-of-the-art methodology, we seek to understand the challenges of banks and the needs of their customers while simultaneously providing relevance and generating value add.<\/p>\n<p>We\u2019re committed to customer centricity and discover the issues that concern our customers and what they expect from us through direct customer discussions and on-site co-creation. The lively exchange of ideas allows us to constantly check the relevance of our technology and set the right priorities in order to launch solutions such as digital market development via Product Recommendations and the Subscription Overview.<\/p>\n<p>Let me give you two practical examples. First, multibanking for retail customers will be available to our customer banks as early as January. This is not only good for end customers; our customers are also positioning themselves as pioneers, as they are the first on the market to be able to offer this service together with us.<br \/>\nWhat\u2019s more, we\u2019re investing heavily in the further development of our Carbon Footprint Manager, where our customers can also look forward to additional interesting features. This is doubly rewarding for banks working with Contovista. First, they can strengthen existing customer relationships by expanding their range of sustainability offerings. Second, they boost customer engagement through exciting touchpoints and increase the chance of becoming their customer\u2019s main go-to bank.<\/p>\n<p><strong>Where do we want to go?<\/strong> Our experience, professionalism and agility are and will remain the core pillars of our market position in Switzerland. To achieve this, we will focus even more on SaaS solutions that enable all companies to easily integrate our solutions into their IT landscape and offer individual advisory both in online and offline customer interactions.<\/p>\n<p>Our strategy is to focus on topics such as \u201cNext best action\u201d and \u201cNext best offer\u201d in marketing and customer management, enabling us to offer customised solutions in real time during customer interactions. In addition, we\u2019re working towards automation to facilitate the implementation of our solution and to drive efficiency in relationship management. To this end, we are continuously expanding our Enrichment Engine and strengthening machine learning within our AI-driven solutions.<\/p>      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n<section class=\"quote section logo-color logo-color-dark\"  >\r\n  <div class=\"container\">\r\n    <div class=\"quote__wrapper\">\r\n      <p class=\"dark-sky-80\">\u00abWe want to change the way banks identify customer-relevant content in customer interactions and offer, conclude, and implement individual solutions in real time\u00bb<\/p>\r\n      <p class=\"fw700\">Karsten Kaiser, Head of Contovista<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n\n\n\r\n<section class=\"title-copy section logo-color logo-color-dark\"  >\r\n  <div class=\"container\">\r\n    <div class=\"title-copy__wrapper\">\r\n          <div class=\"textbox\">\r\n        <p><b>What do our customers get out of it? <\/b><span style=\"font-weight: 400;\">With this approach, banks can sustainably improve their internal processes and offer end customers a surprisingly personalised, compelling experience in banking, financing, investment, wealth planning, and lifecycle management.\u00a0<\/span><span style=\"font-weight: 400;\">My ambition is to ensure that all banks benefit from our solutions so that they can provide their customers with an individualised customer experience.<\/span><\/p>      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n<section class=\"title-copy section logo-color logo-color-dark\"  >\r\n  <div class=\"container\">\r\n    <div class=\"title-copy__wrapper\">\r\n          <h2>Data-driven banking is at the heart of Contovista. What appeals to you about this area? Where do you see YOUR opportunity?<\/h2>\r\n          <div class=\"textbox\">\r\n        <p>Where do I start? Data-driven banking is one of the most efficient ways to use digitalisation to implement simple, intuitive everyday banking for customers and employees. Digital account data can be transformed into added value, enabling banks to detect patterns and use them to resurrect certain individuals. In this way, banks can provide their customers with the maximum amount of personalisation, and employees benefit from optimised processes, qualified leads, and greater personalisation in their day-to-day work.<\/p>\n<p>Data-driven banking at Contovista is so multifaceted and supports so many areas. From consulting and sales to tools and features for customers (see carbon footprint in the <a href=\"https:\/\/www.contovista.com\/en\/products\/personal-finance-manager\/\">PFM<\/a>, multibanking in <a href=\"https:\/\/www.contovista.com\/en\/products\/business-finance-manager\/\">BFM<\/a> and PFM, above-average user experience, greater transparency and clarity and, as a result, a better understanding of your own finances) to success analytics and data-driven product development.<\/p>\n<p>Contovista has developed a comprehensive range of solutions and services in this area, enabling banks to gain rapid access to new trends and deploy affordable, customised solutions.<br \/>\nThe additional benefit that Contovista offers customers is that we can quickly adapt and implement our solutions in the customer environment. Thanks to our shared learning approach to processing and refining anonymised transaction data, our partner banks benefit from quality improvements in the analysis and enrichment of payment data. Banks gain competitive advantages as well as valuable insights from the market. In the last ten years, we have been able to make a significant contribution to the status quo and intend to continue driving it forward in the decades to come.<\/p>      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n<section class=\"title-copy section logo-color logo-color-dark\"  >\r\n  <div class=\"container\">\r\n    <div class=\"title-copy__wrapper\">\r\n          <h2>How Contovista utilises the synergies created by the acquisition of Finnova?<\/h2>\r\n          <div class=\"textbox\">\r\n        <p><span style=\"font-weight: 400;\"><a href=\"http:\/\/www.finnova.com\" target=\"_blank\" rel=\"noopener\">Finnova<\/a> <\/span><span style=\"font-weight: 400;\">is a professional provider of core banking systems and has been successfully established in the market for decades. Contovista has also established itself as a leader in data-driven banking in Switzerland over the last few years. Lots of banks have placed their trust in our innovative products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our customers also rely on the fact that they can make use of this Contovista core functionality regardless of which core banking system they want to use now or in the future, or which specialised software they use.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By merging the business units into one unit that develops data-driven banking solutions, Finnova has bundled AI expertise in Contovista and is sending out a strong message about its expertise in AI &amp; UX-optimised solutions for banks and their customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In principle, Contovista is now doubly committed to its customer goals and core topics. The Finnova Analytical Framework (FAF) and Contovista&#8217;s solutions form the basis for data-driven banking for the benefit of our customers and the further development of our AI competencies.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Thank you for your time, Karsten!<\/b><\/p>      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n \r\n<section class=\"section articles logo-color logo-color-dark\"  > \r\n  <div class=\"container\">\r\n      <h2>  \r\n      This might also interest you    <\/h2>\r\n  \r\n        \r\n   \r\n\r\n\r\n    <div \r\n      class=\"articles__wrapper articles__wrapper--slider flex row fww\" \r\n      data-taxonomy=\"1\">\r\n\r\n      \r\n              \r\n  \r\n                    \r\n          \r\n          <div \r\n            class=\"article article--normal column aic\" \r\n            data-post-id=\"15630\"> \r\n            <div  \r\n              class=\"article__image\" \r\n              style=\"background-image:url(https:\/\/www.contovista.com\/wp-content\/uploads\/2026\/05\/20260430-Contovista-Blog-Agentic-AI-im-Banking_header-824x436.jpg)\">\r\n            <\/div>\r\n            <a href=\"https:\/\/www.contovista.com\/en\/news\/agentic-ai-in-banking-roi-through-precise-prioritisation\/\" class=\"article__info\">\r\n              <h3 class=\"fw700\">Agentic AI in Banking: ROI Through Precise Prioritisation<\/h3>\r\n              <div class=\"article__data flex row aic\">\r\n                <span>08.05.2026<\/span>\r\n                                <span>13 min read<\/span>\r\n              <\/div>\r\n \r\n              <p>Swiss banks face the question of how to deploy Agentic AI economically. 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We analyze the critical \u201cbuild or buy\u201d question!<\/p>\r\n              <div class=\"btn btn--arrowed\">Read article <\/div>\r\n            <\/a>\r\n          <\/div>\r\n\r\n                  \r\n  \r\n                    \r\n          \r\n          <div \r\n            class=\"article article--normal column aic\" \r\n            data-post-id=\"13801\"> \r\n            <div  \r\n              class=\"article__image\" \r\n              style=\"background-image:url(https:\/\/www.contovista.com\/wp-content\/uploads\/2025\/05\/Rene_kohler2-824x436.png)\">\r\n            <\/div>\r\n            <a href=\"https:\/\/www.contovista.com\/en\/news\/latest-news\/contovista-interview-bilanz\/\" class=\"article__info\">\r\n              <h3 class=\"fw700\">Interview with Ren\u00e9 Kohler<\/h3>\r\n              <div class=\"article__data flex row aic\">\r\n                <span>29.05.2025<\/span>\r\n                                <span>11 min read<\/span>\r\n              <\/div>\r\n \r\n              <p>In an exclusive interview, Unit Head Ren\u00e9 Kohler explains how the innovative solutions from Contovista generate value add for both financial institutions and their customers. And how Contovista is propelling banking into the future with AI finance management and artificial intelligence that truly makes a difference.<\/p>\r\n              <div class=\"btn btn--arrowed\">Read article <\/div>\r\n            <\/a>\r\n          <\/div>\r\n\r\n                  \r\n  \r\n                    \r\n          \r\n          <div \r\n            class=\"article article--normal column aic\" \r\n            data-post-id=\"13515\"> \r\n            <div  \r\n              class=\"article__image\" \r\n              style=\"background-image:url(https:\/\/www.contovista.com\/wp-content\/uploads\/2025\/02\/ConnectUs-2025-824x436.jpg)\">\r\n            <\/div>\r\n            <a href=\"https:\/\/www.contovista.com\/en\/news\/latest-news\/contovista-connectus\/\" class=\"article__info\">\r\n              <h3 class=\"fw700\">Contovista &amp; connectUS<\/h3>\r\n              <div class=\"article__data flex row aic\">\r\n                <span>27.02.2025<\/span>\r\n                                <span>2 min read<\/span>\r\n              <\/div>\r\n \r\n              <p>At Contovista, we believe in innovation and networking &#8211; which is why we are delighted to support ConnectUS 2025. The FHNW&#8217;s international student project offers valuable insights into global business trends, sustainable innovations and enables the development of a strong network.<\/p>\r\n              <div class=\"btn btn--arrowed\">Read article <\/div>\r\n            <\/a>\r\n          <\/div>\r\n\r\n                  \r\n  \r\n                    \r\n          \r\n          <div \r\n            class=\"article article--normal column aic\" \r\n            data-post-id=\"13426\"> \r\n            <div  \r\n              class=\"article__image\" \r\n              style=\"background-image:url(https:\/\/www.contovista.com\/wp-content\/uploads\/2025\/02\/20250129-Contovista-Newsletter-February_1.jpg)\">\r\n            <\/div>\r\n            <a href=\"https:\/\/www.contovista.com\/en\/news\/latest-news\/winterrelease-2025\/\" class=\"article__info\">\r\n              <h3 class=\"fw700\">Winter Release 2025<\/h3>\r\n              <div class=\"article__data flex row aic\">\r\n                <span>14.02.2025<\/span>\r\n                                <span>4 min read<\/span>\r\n              <\/div>\r\n \r\n              <p>In 2024, the use of the AI Personal Finance Manager in digital banking increased by 31%. In addition: Custom categories now offer the option of creating one&#8217;s own categories to personalise the banking experience even more. This makes the AI Finance Managers so much more customer-centric &#8211; and even more intuitive thanks to the direct category view in the transaction list. Now customers can see at a glance where their money is going even more easily. This saves time and helps them manage their finances more efficiently.  \r\n\r\nTranslated with DeepL.com (free version)<\/p>\r\n              <div class=\"btn btn--arrowed\">Read article <\/div>\r\n            <\/a>\r\n          <\/div>\r\n\r\n                  \r\n  \r\n                    \r\n          \r\n          <div \r\n            class=\"article article--normal column aic\" \r\n            data-post-id=\"13399\"> \r\n            <div  \r\n              class=\"article__image\" \r\n              style=\"background-image:url(https:\/\/www.contovista.com\/wp-content\/uploads\/2025\/02\/20250129-Contovista-Newsletter-February_2.jpg)\">\r\n            <\/div>\r\n            <a href=\"https:\/\/www.contovista.com\/en\/news\/latest-news\/smart-decision-making-with-client-analytics\/\" class=\"article__info\">\r\n              <h3 class=\"fw700\">Smarter Decision-Making with Client Analytics<\/h3>\r\n              <div class=\"article__data flex row aic\">\r\n                <span>30.01.2025<\/span>\r\n                                <span>5 min read<\/span>\r\n              <\/div>\r\n \r\n              <p>Stay close to your customers: With client analytics from Contovista, financial institutions gain even deeper insights into their customers&#8217; financial situations \u2013 enabling better quality advice and more targeted product sales. <\/p>\r\n              <div class=\"btn btn--arrowed\">Read article <\/div>\r\n            <\/a>\r\n          <\/div>\r\n\r\n                  \r\n  \r\n                    \r\n          \r\n          <div \r\n            class=\"article article--normal column aic\" \r\n            data-post-id=\"13282\"> \r\n            <div  \r\n              class=\"article__image\" \r\n              style=\"background-image:url(https:\/\/www.contovista.com\/wp-content\/uploads\/2024\/11\/20241126_Contovista_Community-Meeting_14-1-824x436.jpg)\">\r\n            <\/div>\r\n            <a href=\"https:\/\/www.contovista.com\/en\/news\/recap-community-meeting-2024\/\" class=\"article__info\">\r\n              <h3 class=\"fw700\">Community Meeting 2024<\/h3>\r\n              <div class=\"article__data flex row aic\">\r\n                <span>27.11.2024<\/span>\r\n                                <span>8 min read<\/span>\r\n              <\/div>\r\n \r\n              <p>This year&#8217;s Contovista Community Meeting took place on 26th November at the Kraftwerk-Impact Hub in Zurich. The focus was on future topics and new solutions relating to AI in banking and open finance. At the top of the agenda: AI and generative AI (GenAI). The second focus of the evening was on open finance and multibanking, particularly with regard to the benefits for banks and customers.<\/p>\r\n              <div class=\"btn btn--arrowed\">Read article <\/div>\r\n            <\/a>\r\n          <\/div>\r\n\r\n                  \r\n  \r\n                    \r\n          \r\n          <div \r\n            class=\"article article--normal column aic\" \r\n            data-post-id=\"12355\"> \r\n            <div  \r\n              class=\"article__image\" \r\n              style=\"background-image:url(https:\/\/www.contovista.com\/wp-content\/uploads\/2024\/07\/20240723-Contovista-Blog-Post-AI-Principles_1-824x436.jpg)\">\r\n            <\/div>\r\n            <a href=\"https:\/\/www.contovista.com\/en\/news\/latest-news\/ai-as-a-competitive-edge\/\" class=\"article__info\">\r\n              <h3 class=\"fw700\">AI as a Competitive Edge<\/h3>\r\n              <div class=\"article__data flex row aic\">\r\n                <span>22.07.2024<\/span>\r\n                                <span>10 min read<\/span>\r\n              <\/div>\r\n \r\n              <p>In this interview with Martin Biehler (Senior Data Scientist) and Ilario Giordanelli (Data Scientist), two of our AI experts, they discuss the background, principles and specific use cases on this topic. In addition: How can AI help banks and their customers? What principles need to be applied to ensure that the use of AI is not only productive and innovative, but also robust, ethical and safe?<\/p>\r\n              <div class=\"btn btn--arrowed\">Read article <\/div>\r\n            <\/a>\r\n          <\/div>\r\n\r\n                                 \r\n\r\n    <\/div>\r\n\r\n      \r\n   \r\n    \r\n  <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Karsten Kaiser is the new Unit Head at Contovista, Switzerland\u2019s leading FinTech in data-driven banking. He takes over Olivier Brin&#8217;s position, who guided Contovista with a steady hand for six years, including through our transition period in 2022<\/p>\n<p>Karsten has extensive knowledge and experience in the banking industry as well as in the global and Swiss FinTech markets.<\/p>","protected":false},"author":4,"featured_media":7087,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news_latest-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/posts\/7328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/comments?post=7328"}],"version-history":[{"count":11,"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/posts\/7328\/revisions"}],"predecessor-version":[{"id":7391,"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/posts\/7328\/revisions\/7391"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/media\/7087"}],"wp:attachment":[{"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/media?parent=7328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/categories?post=7328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.contovista.com\/en\/wp-json\/wp\/v2\/tags?post=7328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}