What influence do apps like Spotify, Uber & Co. have on the expectations of bank customers? What role does data play in creating a mobile user experience? And what strategic options do established banks have in mobile banking in light of emerging
challenger banks?

In our interview, Contovista experts Manuel Rocco and Florian Westermann talk about their long-standing experience as UX designers. It quickly becomes clear that the key to success lies in the intelligent use of data, which creates the prerequisites for highly personalised and context-sensitive user experiences.