Why Contovista and what is our mission? Well, with our integrated concept “understand. coach. enable”, what Contovista stands for is crystal clear. Having developed a state-of-the-art methodology, we seek to understand the challenges of banks and the needs of their customers while simultaneously providing relevance and generating value add.
We’re committed to customer centricity and discover the issues that concern our customers and what they expect from us through direct customer discussions and on-site co-creation. The lively exchange of ideas allows us to constantly check the relevance of our technology and set the right priorities in order to launch solutions such as digital market development via Product Recommendations and the Subscription Overview.
Let me give you two practical examples. First, multibanking for retail customers will be available to our customer banks as early as January. This is not only good for end customers; our customers are also positioning themselves as pioneers, as they are the first on the market to be able to offer this service together with us.
What’s more, we’re investing heavily in the further development of our Carbon Footprint Manager, where our customers can also look forward to additional interesting features. This is doubly rewarding for banks working with Contovista. First, they can strengthen existing customer relationships by expanding their range of sustainability offerings. Second, they boost customer engagement through exciting touchpoints and increase the chance of becoming their customer’s main go-to bank.
Where do we want to go? Our experience, professionalism and agility are and will remain the core pillars of our market position in Switzerland. To achieve this, we will focus even more on SaaS solutions that enable all companies to easily integrate our solutions into their IT landscape and offer individual advisory both in online and offline customer interactions.
Our strategy is to focus on topics such as “Next best action” and “Next best offer” in marketing and customer management, enabling us to offer customised solutions in real time during customer interactions. In addition, we’re working towards automation to facilitate the implementation of our solution and to drive efficiency in relationship management. To this end, we are continuously expanding our Enrichment Engine and strengthening machine learning within our AI-driven solutions.